I need a refund for my ticket.
A full refund to your original form of payment will be issued if you change or cancel your reservation within 24 hours of purchase, regardless of the time elapsed between your purchase and your scheduled departure (within one hour for tickets on unreserved services).
You may cancel your reservation on Amtrak.com, through the Amtrak app, by texting a Customer Service Representative at 268725 (AMTRAK), chatting with us via Amtrak.com, with customer ticketing agents in the station or calling us at 1-800-USA RAIL (1-800-872-7245).
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I need help with planning my trip.
I understand you're looking for help with planning your trip. You can book your trip by clicking the following link: https://goldrunner.com/book-my-trip/
Do you have somewhere to store bikes? Bike Lockers?
Gold Runner is happy to accommodate bicycles on many of our trains. Here’s a quick overview of our bike policy: Bike Reservations: You can bring your bike on board most Amtrak trains, but reservations are required. Please make a reservation for your ...
What is the baggage policy?
Each passenger can bring 1 personal item (25 lbs. and 14 x 11 x 7 inches each) and 2 carry-on bags (50 lbs. and 28 x 22 x 14 inches each; 28 x 22 x 11 inches each on the Pacific Surfliner) onboard free of charge. Personal items such as a small bag or ...
Can I cancel my reservation?
You can use Amtrak.com to cancel your reservation if you made your reservation online. If you have made modifications to your trip after booking it online, you may not be able to cancel it online. If you paid for your one-way, round-trip or ...